Information We Collect

When you visit our website, we may collect certain information automatically through tools like Google Analytics. This includes:

• Your IP address
• Your browser type and version
• Your device type
• Pages visited and time spent
• Referring website or search engine

This data is collected anonymously and helps us understand how visitors use our site so we can improve your experience.

Use of Cookies

Our website uses cookies to enhance functionality and analyze traffic. Cookies are small text files stored on your device. You can choose to disable cookies in your browser settings, but this may affect how the site functions.

Google Analytics

We use Google Analytics to monitor website performance and user behavior. Google may collect and process data according to its own Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Sharing

We do not sell, rent, or share your personal data with third parties. Data collected is used solely for internal analysis and website improvement.

Your Rights

Depending on your location, you may have rights under data protection laws, including:

• Access to your personal data
• Request correction or deletion
• Object to data processing

To exercise these rights, please contact us at info@virtualbloom.co.za.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at info@virtualbloom.co.za.

Payment Processing

All online payments are processed securely through PayFast. We do not store or have access to your credit card or banking information. By making a payment, you agree to the terms and conditions of PayFast and your financial institution.

Pricing and Currency

All prices displayed on this website are quoted in South African Rand (ZAR) unless otherwise stated. We reserve the right to change pricing without prior notice. The price applicable to your order will be the price displayed at the time payment is confirmed.

Payment Confirmation

Orders, bookings, or services will only be confirmed once payment has been successfully received and verified through our payment provider.

Refund Policy

For Event Tickets & Services Refunds: Requests are considered on a case-by-case basis and may be subject to administrative fees. Once work has commenced, deposits and payments may be non-refundable unless otherwise agreed in writing.

For Digital Products: Due to the nature of digital products, refunds cannot be provided once access, download, or delivery has occurred unless required by law.

Cancellations

Cancellation requests must be submitted in writing to admin@virtualbloom.co.za. Cancellation fees may apply where work has already commenced or costs have been incurred.

Security and Fraud Prevention

We reserve the right to refuse, cancel, or delay any transaction if fraud or unauthorized activity is suspected. Additional verification may be required before processing certain transactions.

Chargebacks

Customers agree to contact us first to resolve any payment disputes before initiating a chargeback with their bank or payment provider. Fraudulent or unjustified chargebacks may result in suspension of services or recovery of associated costs.

Limitation of Liability

We shall not be liable for any loss arising from payment processing interruptions, system failures, or issues attributable to third-party payment providers, including PayFast.

Consumer Protection Act Compliance

Nothing in these Terms and Conditions limits any rights afforded to consumers under the South African Consumer Protection Act, 68 of 2008.

Required South African Ecommerce Information

Business name: Virtual Bloom (Pty) Ltd

Registration number: 2026/337218/07

Physical address: Nelspruit, Mpumalanga

Event Registration Confirmation

Upon successful payment, attendees will receive a confirmation email containing their booking details and proof of registration. If you do not receive your confirmation email within 24 hours of payment, please contact us at info@virtualbloom.co.za.

Ticket Delivery

Tickets, booking confirmations, or access credentials will be delivered electronically via email to the address provided during registration. Attendees are responsible for ensuring that their contact details are accurate at the time of booking.

Event Access

Admission to the event may require presentation of:

• A booking confirmation email
• Proof of identification (where applicable)

The organizer reserves the right to refuse entry where valid proof of registration cannot be provided.

Event Changes

The organizer reserves the right to make reasonable changes to:

• Event schedules
• Speakers or presenters
• Venues
• Event content

Any significant changes will be communicated to registered attendees as soon as reasonably possible.

Event Cancellation by Organizer

Should the event be cancelled by the organizer, registered attendees will be notified promptly. Refunds, credits, or transfer options will be provided in accordance with the event's cancellation policy.

Attendee Cancellations

Cancellation requests must be submitted in writing to info@virtualbloom.co.za. Refund eligibility will be determined in accordance with the event's refund and cancellation policy.

Attendee Cancellations

Cancellation requests must be submitted in writing to info@virtualbloom.co.za. Refund eligibility will be determined in accordance with the event's refund and cancellation policy.

Event Changes

For virtual events:

• Access links and joining instructions will be sent before the event.
• Attendees are responsible for ensuring they have adequate internet access and compatible devices.
• Venues
• The organizer is not responsible for technical issues arising from the attendee's equipment or internet connection.

Contact Information

For any questions regarding your registration, please contact:

Virtual Bloom (Pty) Ltd

Email: info@virtualbloom.co.za

Phone: +27 79 624 7046